Refund Policy

We base our relationship with our customers on trust. That is why we are upfront about all the fees included in our process, and about our different refund options. We provide our customers with the most affordable service fee, and one of the most generous refund policies in the market. In order to keep offering this level of fee, we set a clear refund policy.

Please read these next points carefully, and if you have any more questions, contact us at any moment.

WHAT ARE YOU PAYING FOR
When you make an order with us, except for our dedicated service and customer support, the following are included in your package:

Home Kits for Sperm Freezing
The fee depends on the number of our home sperm kits you wish to use.

Lab Testing and Processing
Once your sample arrives to our lab, we do a sperm count and a motility test, making sure your sample is viable for usage later on. You have the option to add a morphology test, for an extra fee.

Storage
You can choose between an annual storage plan which you will need to extend every year and one of our discounted multiple year pre-paid plans.

Retrieval
Once you want to retrieve your sample.

100% PROCESS QUALITY GUARANTEE
In case of any technical issue related to the delivery of the package or the package itself, you will get a replacement at no cost. For example, if the package is delayed on its way to you or back to our lab because of FedEx shipping delays.
We are strictly following our process in order to allow optimal clinical results for our customers. If anything falls outside of our process guidelines, we will allow our customers to repeat the process and will cover all related costs.

Please be aware that in the event of any technical issue related to the package itself, you must notify us of the defect you found by email, chat, or phone immediately upon receiving the package up to one hour after receiving the package. In case your package does not arrive on time or you cannot locate the package, you must notify us by 5 p.m. on your chosen delivery date. Letting us know on time allows us the chance to work with FedEx and fix the issue in a timely manner.

REFUND POLICY
We aren’t fans of hidden fees. We really aren’t. This is why it is important for us that you know in advance what you will have to pay for within the process.

Cancellation prior to shipping
You can cancel your order before your package is shipped to you and receive a full refund, excluding 3% payment processing fee. Cancellation requests must be submitted to Sppare.me within 7 days of ordering. Cancellation requests submitted after 7 days from ordering will be subject to an administrative fee of $50.

Cancellation post shipping
Unfortunately our products cannot be restocked. Cancellations after package shipment will only be eligible for a $50 refund per ordered kit. Refund can be requested as long as the kit has not been shipped back to our lab.

Annual Storage Fee
Our annual storage fee is charged annually at the beginning of the relevant storage year. In case you decide to retrieve or terminate your sample in the middle of a storage year, you will not be eligible to a refund.

Pre-paid Annual Storage Plans
As expressed before, you have the ability to order pre-paid multiple year plans. In case you do, they become 100% non-refundable 45 days after your first sample storage. This means that in case you decide to retrieve or terminate your sample at any point in time following 45 days of your sample storage and before the end of the pre-paid period, you will not be eligible to a refund.

Morphology Test
In case a morphology test was ordered but your sample wasn’t applicable for the performance of such test, you will be eligible for a refund on the ordered test.

Declan Rosenstock

11 months ago

Reasonably priced, and communicates well about pricing and subscriptions. Recommended for anyone undergoing HRT.

Sabine Martin

12 months ago

My partner and I used Sppare.me last year. It was very simple, with clear instructions and a quick turnaround. Being able to talk with someone over the phone to answer questions helped a lot, and made my partner and I feel confident that Sppare.me was the right choice in securing our reproductive future. We will see in the future when the time comes to retrieve the samples provided, but at the moment, I'd rate our experience as 5 stars.

Matias Gonzalez Bustos

The entire process was super easy and transparent. I had no issues sending in my stuff, and the customer support has been wonderful as well.

Claire Sautter

The kit arrived in a timely manner and the billing department was willing to work with me with payments. The only real issue I had was with the customer service rep I had who was rather aggressive and rude.

Nya McCutcheon

They made storage an easy and reassuring process. The kit is clear and easy to complete, and they provide a thorough assessment upon receipt.

Jo Kingswood

The process was simple and their customer service has been very responsive and helpful. Highly recommend this service.

Daniel Palmer

I was diagnosed with cancer in 2021 and was looking for a place to help with preserving my future before going through treatment. After researching other companies this company was the best option and most professional out of all them. I’m so happy I found this company in time. Thank you Sppare.me for everything!

Megan Perez

The Sppare me kit was extremely easy to use. My husband was getting ready to have a vasectomy and having slight doubts I ordered one a few days before the surgery so we can save what he had left post surgery. We are still happy we got it done as we no longer have to worry...but are EXTREMELY glad we got the Sppare me kit in the event we change our mind. It arrived quickly, instructions were easy to follow, sent the package and got our report within 30 days of sending it. I highly recommend!

Ford Addict

Worked great awesome service

Stacey Miller

1 year ago

This company is great. They respond to emails quickly to answer any questions you have.

Vivian Blankman

I had a wonderful experience with this company! The process was quick and easy, and the rates were very reasonable. As a trans woman, this service was a really important step early in my transition, and it's been a huge relief to know that I'm secured for the future!

949 0867

Very reasonably priced, why not make use of the technology available to the modern day family?

Nick S

If you're a bit uncomfortable doing this kind of thing in a doctor's office, this service is really nice. Being able to get STD testing right after and having the samples listed as tested is a big plus, as well. The process was quick and easy which really helps since it's an otherwise awkward thing to do.

Amarah Wright

My experience was very expeditious and inclusive. As a transwoman this was a really amazing option for me and now I have reassurance for my future despite what family planning option I choose. I would absolutely recommend this service to anyone it is applicable for.

Robin Brooks

Good service, easy to use, and customer service is very responsive.

Michael Mase

Great customer service, very quick and easy to use. Highly recommend.

zekkdarklighter

Very fast response, with clear instructions both in the box and sent through email. everything taken care of with little effort on my part. nice, smooth transaction

Riley Castelli

This company made it extremely convenient and comfortable to handle this important aspect of planning for my transition. You can't beat the comfort of your own home.

John Jerman

I initially gave this company a poor review for their frustrating customer service. And while I did have a less than perfect interaction with an individual on their team, I eventually got in touch with one employee, Lio. Lio was fantastic offering quick, simple answers to all my questions, and understanding my concerns. While I did have a negative experience at first, I ultimately had a great experience with Sppare.me. I hope that this review helps and encourages folks to try out this company in the future. Reaching out to them was the best thing I did because they were so very helpful!

Tyler Kaftan

Kit was easy and instructions were clear. When I had questions, they were answered in less than 24 hours. If I had to go back and choose again, I would make the same choice!

Blake Hupfer

The directions and process were simple. The customer service was prompt and helpful. I would recommend Sppare.Me to anyone wanting this service.

Lady Benjamin Cannon

May well have saved the lives of my future children 💞

Liangxuan Fu

Chris McNeal

Professional, organized process.

Samuel Franklin

Sppare.me has been incredibly accommodating. I feel very comfortable that with their storage system. Made it very easy on me as well.

W Lee

Good service. Fast and Easy. The product was shipped right on time and analysis came back similar to that of other companies as I wanted to store at multiple places. I would use again if I ever need to.

Ren Meach

Great customer service

Shane Ward

William Gu

rent rent

very convenient service makes me feel confident W G

Katarina Roman

As a trans woman this process is scary. If it's not done properly I won't get a second chance. Sppare.me makes it easy and affordable. However there is no confirmation my specimens are okay. Just blindly paying money for it :/ Otherwise the experience was a breeze, and my samples were mailed over and processed really quickly. Then I was able to start HRT and begin my journey without too much worry about making more children. I encourage sppare.me to come up with a way to confirm your sperm storage. Maybe something like a photograph of your sample either up close or packed ready for storage. Seems easy enough and your customers would love it. In fact it would probably bring more in as a unique feature.

Ava Joy

Easy and convenient. Great pricing, and this is their specialty so it feels very streamlined.

A. Schluchter

Affordable, easy to use, and easy to renew storage. Definitely recommended

Mike

Very easy process, great price, and great customer service if you have any questions throughout the process.

Lily A.E.

Very quick delivery Instructions were clear and easy to understand Relatively affordable compared to other options

Michaella Curtis

Happy to have a safe back up.

Nate Edwards

2 years ago

Service was easy to use, there was a slight miscommunication at the beginning but they quickly fixed this.

Victor Luong

After doing some research, I found this was the lowest cost option overall. I banked in September 2020, and the process of banking was nearly seamless and went as promised on the website.

Daniel McGee

Very awesome experience with Sppareme! Quick, discreet, and convenient service. Doesn’t get any easier than this. Very satisfied customer! Have recommend you guys to other friends who are interested in the same service!! Thank you :)

Abhisek Mohanty

Very good experience with Sppare. The process was simple and quick. I feel the only place of improvement is the quality of reporting, which in my case was not relevant. Cheers to you guys for providing this service,

Women White

I really enjoyed my experience using sspare me! The kit arrived in one day which was much faster than their competitor dadi whose estimated time was over a week. We needed the kit ASAP to save my husbands sperm before his vasectomy. The instructions in the emails we received were so clear and easy to follow. I’m glad we decided to use sspare me!

Sherry Bell

Incredibly convenient and easy, beyond what I could've imagined. Very clear and helpful instructions, alongside good support. If I weren't about to be infertile (hormone therapy) I'd probably do it again!

Andres Herrera

Easy and simple process, customer service was also quick and helpful. I accidentally ordered to be delivered on the wrong day and they quickly fixed it at the last second. Would recommend to anyone looking to use a storage service.

E LW

Simple enough, easy process. No complaints.

wad

Nothing to dislike about sppare.me

Sadie Pendleton

Very helpful and easy. Good experience. I have no complaints

Devi Gupta

The process was secure and convenient while in the privacy of my own home. Dropping the packages off was fairly discreet, and while I was worried about my sample in the mail everything worked out just fine. Definitely get the ultimate package and you won’t regret it!

Jesse

Great and easy to use program. They send through instructions for collection and pre paid packaging. Also the most cost effective place for storage. Highly recommend!